28 Jun 2023
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0 years of work experience reaps contact centre information clerks a salary ranging from R8 078 to R16 691 per month. 40% says they are male, while 60% entered female as their gender. This is the conclusion of research carried out by Mywage.co.za, in 2023.
Highest salary for contact centre information clerks with 25 years of experience: R13 234 to R26 416 per month
Based on our survey, people in this job with 25 years of work experience earn the highest salary: between R13 234 and R26 416 per month. With 0 years of experience, workers in this occupation will earn between R8 078 and R16 691 per month.
Contact centre information clerks mostly female
60% of people in this job are parents of at least 1 child. Based on the survey results, most people in this job are female. Employees who answered the survey are mostly between 24 and 29 years of age.
Average working week of 40 hours
Workers work 40 hours per week on average. According to our survey, coverage by collective bargaining among workers in this occupation is set at 2%. 98% are not covered by a collective agreement.
Coworkers mostly female
In most cases, employees report that the majority of their coworkers are female. 79% of workers state that they have a permanent contract for the work that they are doing. Workers in this occupation mostly work in organisations consisting of 500 or more people. Of the participating workers, 59% work in a multinational organisation. Since starting their first job, 47% of people in this job have worked fewer than 5 years. Workers who do not have a permanent contract for the work they are performing, added up to 21% of respondents.
In the survey, 5% of the workers in this occupation choose 'highly satisfied' as their job satisfaction level. In general, most employees are satisfied with their position. This is the case for 29% of the employees.
Wage dissatisfaction high among contact centre information clerks
Among the workers in this occupation, 21% reported they are highly dissatisfied with their wage. Generally, 56% of the employees report they are dissatisfied with their salary.
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