Hotel receptionists register guests, assign rooms, issue keys, provide information concerning the hotel services, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.
Skill level:
Semi-skilled
Check your pay
- The majority of Hotel receptionists earn a salary between R4 466 and R14 232 per month in 2024.
- A monthly wage for entry-level Hotel receptionists ranges from R4 466 to R8 021.
- After gaining 5 years of work experience, their income will be between R5 370 and R10 158 per month.
Salary Check
Duties and tasks
- Maintaining an inventory of rooms available for occupancy, reservations and room assignments
- Registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys
- Providing information regarding hotel services and services available in the community
- Providing information about availability of accommodation and making room reservations
- Responding to guests’ requests for housekeeping and maintenance services as well as to complaints
- Contacting housekeeping or maintenance services when guests report problems
- Compiling and checking guest accounts for charges using computerized or manual systems
- Receiving and forwarding messages in person or using telephones or telephone switchboard
- Reviewing statements of charges to departing guests and receiving payment
